Get in Touch With Us

This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and write about new casinos not on GamStop for readers in Great Britain — we do not run any of the casinos listed on this site, hold no player accounts and cannot access, unlock, credit or close one for you. If your question is about a balance, a bonus or a pending withdrawal, the casino's own support team is the only route that works, and the sections below explain how to escalate if they stall.

Commercial disclosure: some of the casino listings on coffeeworksproject.com carry affiliate links, and the publisher may earn a commission if you open an account through one. Commission does not buy a position in our rankings and does not change what we write about a brand's terms. If you think a listing reads as though it does, tell us — that is exactly the kind of message this page exists for.

How to reach the editorial team

Email is the only channel we operate. Write to [email protected] and a person on the editorial side will read it. We aim to reply within two working days; corrections that affect a live listing are prioritised over general enquiries.

A message gets handled faster when it includes the casino name exactly as it appears on our page, the page you were reading, and a screenshot or a quote of the terms you are asking about. If you are challenging something we have published, tell us where the contradicting information came from — the operator's terms page, a licensing register, a support transcript — so we can check it against the same source.

What we can help with, and what we cannot

We can	We cannot
Correct or update information about a casino's bonus terms, payment methods or licence details	Release a withdrawal, reverse a confirmed bet or restore a closed account
Explain wagering requirements, game contribution, maximum bonus bets and cashout caps in plain terms	Negotiate with an operator on your behalf or act as a complaints adjudicator
Point you to the right complaints route or to UK support organisations	Overturn a KYC or source-of-funds decision, or tell a casino to skip its checks
Consider a site for review, or explain why one is not listed	Offer tips, predictions, staking advice or any suggestion that gambling can produce income
Log a complaint about our own coverage, including a listing that reads as too promotional	Confirm that any casino is safe, or guarantee that a payout will arrive

Bonus and wagering questions we get most

Most reader emails are about the headline offers rather than the casinos themselves. The numbers on an offer card are the advertised maximum, not what a typical deposit unlocks, and the conditions sit in the operator's bonus terms. Three of the higher-ranked brands on this site show how differently those conditions can be built.

Betmica — Welcome Offer 570% up to £5,700 + 270 Free Spins

Betmica sits at the top of our list because it is the clearest fit for what this site covers: a sterling-facing welcome package sized for readers arriving from GamStop-registered UK accounts, with the bonus and free spins split across staged deposits rather than one lump. The 570% and £5,700 figures are the ceiling of the full package — reaching them requires the maximum qualifying deposits at each stage, and the free spins are usually released in daily tranches on named slots. Limitation: a percentage this large almost always comes with a proportionally heavy wagering requirement and a low maximum bonus bet, so the cash you can realistically withdraw from it is far smaller than the headline. Check the playthrough multiple and the cashout cap before you deposit, not after.

Kikibet — 350% up to £5,555 and 300 free spins

Kikibet earns its place for a more moderate match percentage attached to a large free-spin count, which suits readers who want spins on slots rather than a bonus balance to clear at the tables. The £5,555 figure is again a package maximum. Limitation: free spins are typically restricted to specific titles, carry their own wagering on winnings, and often have a cap on what those winnings can convert to — a 300-spin headline can still resolve to a modest withdrawable amount. Spin value is the number that matters more than spin count.

Betninja — £1,000 Bonus and 100 Free Spins to All New Players

Betninja is on this page precisely because it is the least inflated of the three. A £1,000 ceiling with 100 spins is a size most readers can actually engage with, and smaller packages generally mean shorter playthrough periods and less chance of hitting a maximum-bet breach by accident. Limitation: a smaller headline does not automatically mean easier terms — expiry windows on modest offers are often tight, and the "all new players" framing still depends on the operator's own eligibility rules, minimum deposit and excluded payment methods.

Other brands we list, including WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, advertise packages in euros or dollars as well as pounds. If you are emailing about one of those, note that a euro or dollar bonus on a GBP-funded account brings currency conversion into play. Our guide to trusted non GamStop casinos in the UK goes through the ranking criteria in more detail.

Money questions: what it costs to take part

Reading and comparing on this site costs nothing. Everything on the casino side costs real money, and that is where most of the confusion sits, so here is what we can explain by email and what you should verify with the operator directly before depositing.

• Minimum deposits — offshore sites typically set a floor for the welcome bonus that is higher than the floor for a plain deposit. Depositing below the bonus threshold usually forfeits the offer entirely, with no retrospective credit.
• Debit cards — UK debit cards are the common route. Credit cards are banned for gambling by British-licensed operators, and some UK banks block gambling transactions to offshore sites regardless of the casino's own policy.
• Bank transfers — usually available for larger withdrawals, generally the slowest to land, and the method most likely to trigger additional verification.
• E-wallets and PayPal — e-wallets are common at offshore casinos; PayPal is far less so, because it restricts which gambling operators it works with. Never assume PayPal is available on a site not licensed in Great Britain — check the cashier before you commit.
• Cryptocurrency — offered by several brands we list, including poker-focused operators. Faster in principle, but it removes card chargeback protection and exposes you to price movement between deposit and withdrawal.
• Fees and conversion — if the account is held in euros or dollars, your bank converts on the way in and again on the way out, and the spread is a real cost that no bonus percentage compensates for. GBP accounts avoid this; verify the currency at registration, since it usually cannot be changed later.
• Withdrawal timings and limits — advertised processing times are the operator's claim, not a tested result. Daily, weekly and monthly caps matter more than speed: a large win under a low weekly cap can take months to pay out in instalments.
• Verification — expect KYC identity checks and, on larger sums, source-of-funds requests. These are normal and not a sign of bad faith, but they are the most common cause of the delays readers write to us about.

Stuck on a withdrawal? The escalation route

We cannot intervene, but we can tell you the order that usually gets results.

1. Complete verification fully first — the right documents, legible, in the name and address on the account. Most held withdrawals are incomplete KYC rather than a refusal.
2. Raise it with the casino's live chat or support email and ask for a written reason and a ticket reference.
3. If there is no resolution, submit a formal complaint through the operator's published complaints procedure and keep every transcript.
4. If the casino holds an overseas licence, such as one issued in Curaçao, the regulator or the licensee's listed dispute body is the next step. Protections are narrower than under a Great Britain licence, so document everything as you go.
5. Tell us what happened. We cannot recover your money, but a pattern of unresolved disputes affects whether a brand stays on our lists.

Beyond slots: what else these operators run

Enquiries often arrive about the parts of these sites that are not slot machines. Most of the brands here run more than one product line, and the terms differ between them.

• Casino floor — slots of varying volatility, progressive jackpots, and RTP figures published per title. Jackpot games are frequently excluded from bonus play or contribute at a reduced rate.
• Table and live dealer rooms — blackjack, roulette and baccarat, dealt either by software or by a streamed croupier. These usually contribute far less to wagering than slots, sometimes nothing at all, which is the single most common reason a bonus fails to clear.
• Sportsbook — pre-match and in-play markets, accumulators, bet builders and cash-out, plus esports at some brands. Sports free bets run on different rules to casino bonuses, typically with minimum qualifying odds such as 1.80 or 2.00 and the stake not returned in winnings.
• Poker — CoinPoker is the poker-led brand on our list. Rake, tournament structures and crypto-denominated balances make its terms read quite differently from a slots welcome package.
• Shared wallets — where casino and sportsbook share one balance, an active casino bonus can lock funds you intended to bet on sport. Worth checking before you claim anything.

Eligibility, regulation and support

You must be 18 or over to gamble. The casinos covered here are not licensed by the UK Gambling Commission; they hold overseas licences, commonly from Curaçao, and accepting British customers is not the same as being authorised to serve the Great Britain market. That distinction matters for you in practice: UKGC consumer protections, the GAMSTOP self-exclusion scheme and British dispute routes do not apply, and deposit limits or loss limits are only as strong as the individual operator's own tools.

If you registered with GAMSTOP, that exclusion runs for the period you chose — six months, one year or five years — across operators licensed in Great Britain, and it does not lapse early. Gambling while excluded is a sign worth taking seriously. Blocking software on your devices and a bank-level gambling block are more reliable barriers than willpower, and GamCare's National Gambling Helpline is free, confidential and open to anyone in the UK. Please do not email us instead of contacting them; if you mention it in a message, pointing you there is all we can usefully do.

Nothing on this site is financial advice, and nothing here should be read as a route to income. We describe offers and conditions as published, we date our checks — this page was last verified on 23 September 2026 — and we never describe any casino as completely safe.

Before you write

If your question is about a specific bonus condition, the answer is usually in the operator's terms and will reach you faster than we can. If it is about something we have published, or something we have got wrong, email [email protected] with the page and the detail, and Naomi Carrick or another member of the editorial team will come back to you. Corrections are welcome, not an inconvenience — they are how this site stays worth reading.